Last Updated: May 6, 2026
This Returns & Refund Policy explains how Pinlisting LLC handles cancellations, returns, refunds, replacements, reprints, damaged items, defective items, incorrect items, and customer-submitted errors for Pinlisting® products.
References to “Pinlisting,” “we,” “us,” and “our” mean Pinlisting LLC. References to “you” and “your” mean the customer, purchaser, recipient, or other person placing or receiving an order.
Pinlisting sells custom printed products, including QR signs, stickers, riders, and related products.
Because these products are custom printed, they are generally not returnable or refundable unless they arrive damaged, defective, incorrect, or materially different from the order due to a Pinlisting or fulfillment error.
Pinlisting does not accept general returns for custom printed products.
We do not accept returns or provide refunds because a customer changed their mind, no longer needs the product, ordered the wrong product, submitted incorrect information, entered an incorrect URL, entered an incorrect phone number or email address, selected the wrong customization option, or requested changes after production began.
You may be eligible for a replacement, reprint, refund, partial refund, store credit, or other resolution if your item arrives:
Pinlisting will review each issue on a case-by-case basis and may choose the appropriate resolution depending on the circumstances.
To request help with a damaged, defective, incorrect, or materially different item, you must contact Pinlisting within 7 days of delivery.
Email us at help@pinlisting.com and include:
Requests submitted more than 7 days after delivery may be denied.
Do not mail products back to Pinlisting unless we specifically instruct you to do so.
Because many issues can be reviewed through photos, Pinlisting may not require the item to be returned before providing a resolution.
If a return is required, we will provide instructions. Pinlisting is not responsible for unauthorized returns, return shipping costs, or items sent to the wrong address.
Orders may be canceled only before production begins.
Most custom Pinlisting® products are sent to production within 1 business day after an order is placed. Once an order has been sent to production, it cannot be canceled, returned, or refunded unless the product arrives damaged, defective, incorrect, or materially different due to a Pinlisting or fulfillment error.
If you need to request cancellation, contact help@pinlisting.com as soon as possible. We cannot guarantee that cancellation will be possible.
Pinlisting products are printed based on the information submitted by the customer during checkout or through related order workflows.
You are responsible for carefully reviewing all submitted information before placing an order, including:
Pinlisting is not responsible for customer-submitted typos, incorrect phone numbers, incorrect email addresses, incorrect URLs, incorrect addresses, outdated listing information, incorrect product selections, formatting preferences, or changes requested after production begins.
Pinlisting does not provide a proof approval process unless expressly stated for a specific product or order.
Products may be printed directly from the information submitted during checkout or through related workflows. By placing an order, you confirm that the submitted information is accurate and ready for production.
Pinlisting products may include dynamic QR codes that point first to a Pinlisting-controlled URL and then route visitors to either a Pinlisting-hosted listing page or an external listing URL selected by the customer.
Pinlisting is not responsible for customer-submitted incorrect URLs, broken external links, outdated external listings, removed external listings, third-party platform changes, third-party website errors, or external websites that become unavailable after purchase.
If your QR code was printed correctly but the destination information you submitted was incorrect, outdated, unavailable, or later changed, that does not qualify for a free refund, return, or reprint.
If your QR code destination can be updated through Pinlisting, we may help update the destination where supported. Updating a QR destination does not mean the physical printed product is defective.
If the physical QR code itself was printed incorrectly due to a Pinlisting or fulfillment error, contact us within the claim window described in this policy.
Some Pinlisting products may include access to a Pinlisting-hosted listing page, account features, QR routing, or external redirect functionality.
Issues related to listing setup, listing edits, QR routing, account access, or external URL changes should be sent to help@pinlisting.com.
Digital, account, listing, or QR-related support issues do not automatically qualify for a refund on a custom printed product that has already been produced correctly.
If your order appears delayed, lost, misdelivered, or marked delivered but not received, please review our Shipping Policy and contact us at help@pinlisting.com.
Pinlisting will review shipping and delivery issues on a case-by-case basis. We do not guarantee replacement or refund for packages marked delivered by the carrier.
If a refund is approved, it will generally be issued to the original payment method when possible.
Refund processing times may vary depending on WooPayments, Apple Pay, Google Pay, your bank, your card issuer, or other payment providers involved in the transaction.
Pinlisting is not responsible for delays caused by banks, card issuers, payment processors, or financial institutions.
When an issue qualifies for a resolution, Pinlisting may choose whether to provide a replacement, reprint, refund, partial refund, store credit, or other resolution.
In many cases involving damaged, defective, incorrect, or materially different custom printed products, a reprint or replacement may be the preferred resolution.
Pinlisting may deny refund, replacement, return, or reprint requests that appear abusive, fraudulent, excessive, misleading, or inconsistent with this policy.
Pinlisting may also suspend or restrict accounts, listings, QR destinations, or future orders if we believe a user is abusing Pinlisting policies or services.
For return, refund, replacement, or reprint questions, contact:
Pinlisting LLC
15001 Kercheval Ave
Unit #2122
Grosse Pointe Park, MI 48230
Email: help@pinlisting.com
Custom yard signs and vehicle stickers professionally formatted with your information and shipped ready to use.
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